Family Housing Mission

MCAGTFTC, MCAGCC, Military Family Housing is committed to you, our customers, in assisting you with your housing needs. We commit ourselves to the highest level of customer service and strive to exceed your expectations of us. We base our organization on integrity; service and innovation that allows us to better serve the military's finest and their families.

Our Customer is the reason we are here!

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Guiding Principles:
• Promote and foster community involvement.
• Every resident is important to us regardless of rank.
• Encourage open communication as to allow for change and innovation.
• Our employees are our most important asset.
• Although perfection is impossible to obtain, it doesn't mean you don't strive for it.

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MISSION:
• Focused on meeting and exceeding expectations for safe and attractive community neighborhoods families enjoy.
• Always ready to assist families with questions and concerns in a clear, concise, courteous, and professional manner. Our Families come first.
• Monitoring and mentoring Maintenance Service that are expedient, trusted and valued, and which exceed our families' expectations and are within budget restraints.
• Improving quality of life for our families by creating a positive family housing experience whether in base Housing or through our housing referral by empowering our families and being proactive.
• Learning and teaching better ways to serve our families through continued education.
• Yielding to change and being committed to finding and using every resource to improve our service to our families and ourselves.

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VISION:
• To be a world-class Military Family Housing Office -- one that becomes a benchmark for other Military Family Housing Offices; one that impresses its customers the first time and every time; one that embraces and effects change vice impeding it; and one that never loses sight that our employees are our most important asset and that we fully empower our employees to do their job.